MerchRescue Privacy Policy
Last updated: March 24, 2026
This Privacy Policy explains how MerchRescue collects, uses, and protects your information when you use our website and web application.
By using the service, you consent to the practices described in this Policy.
1.Who We Are
MerchRescue is operated by Vital Gear LLC, a Texas limited liability company. References to "MerchRescue," "we," "us," or "our" refer to Vital Gear LLC.
2.Information We Collect
We collect the following categories of information:
Information You Provide
- Name
- Email address
- Phone number
- Account credentials
- URLs submitted for analysis
- Files uploaded for audits, such as CSVs
Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and usage activity
- Date and time of access
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Maintain sessions and authentication
- Remember user preferences
- Improve performance and reliability
- Analyze usage trends
You can control cookies through your browser settings. Disabling cookies may affect functionality.
3.How We Use Information
We use information to:
- Provide and operate the service
- Run audits and generate reports
- Manage accounts and credits
- Process payments
- Communicate service-related notices
- Improve and secure the platform
- Comply with legal obligations
We do not sell personal information.
4.Audit Data and Retention
Audit-related data, including crawl results and uploaded files, is stored temporarily.
Data is generally retained for a limited period, typically between 7 and 21 days depending on system constraints, and may be deleted automatically without notice.
We are not responsible for retaining audit data beyond this period.
5.Sharing of Information
We may share information:
- With service providers that help operate the platform
- To comply with legal requirements or lawful requests
- To protect the rights, safety, or integrity of the service
Service providers are permitted to use information only to perform services on our behalf.
6.Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect information.
However, no system is completely secure. We cannot guarantee absolute security.
7.Your Choices and Rights
You may:
- Access or update your account information
- Request deletion of your account
- Manage cookie preferences through your browser
Deletion requests may be subject to legal or operational retention requirements.
8.Children's Privacy
The service is not intended for children under 18. We do not knowingly collect information from children.
9.Third-Party Links
The service may contain links to third-party websites. We are not responsible for their privacy practices.
10.Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the service after changes means you accept the updated Policy.
11.Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
support@merchcheck.com